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PICK UP INSTRUCTIONS

TRANSFER & CAR TRANSPORTATION

1. When you book a transfer to reach an Airport, please consider that 180 minutes are required to check-in for International Flight and 60 minutes are required for Domestic Flight
2. Infants aged 1 and under are free of charge. Infant seats are available. Please advise at the time of booking if there are childreen needing a car seat upon special request.
3. For transfer between 8:00pm and 7:00 am a surcharge of 40 Euro will be applied
4. Where a private transfer has been booked and the flight is delayed up to sixsty minutes from the flight's scheduled arrival, the Charming Italy vehicle will wait for the client at no charge. After this time the client will be liable for a waiting charge of 40 Euro for Sedans and 50 Euro for Minivans for each additional hour or part thereof. This charge must be settled prior to the vehicle's departure.
5. If your flight is cancelled, if you have missed your flight or if you miss the scheduled transfer for any reason, you have lost your transfer. No refund will be made under this situation as our driver will have been there for you. You will be charged the full fee for the missed transfer and you are not intitled to a refund. Please note you may have to book a new transfer to get to your destination.
6. Charming Italy use services provided by different car companies we do so as agents for the operator concerned whose own conditions of carriage will apply.
7. Charming Italy reserves the right (and delegates to the chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).
8. Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.
9. Smoking is not permitted in the vehicles.
10. Charming Italy will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Charming Italy will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under Italian law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
11. Charming Italy will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
    
    
    • accidents causing delays to the vehicle
    • restricted vehicular access
    • exceptional or severe weather conditions
    • compliance with requests of the police
    • deaths and accidents on the road
    • vandalism and terrorism
    • unforeseen traffic delays
    • industrial action by third parties
    • problems caused by other customers
    • the vehicle being held or delayed by a police officer or government official
    • other circumstances affecting passenger safety
    
    
12. If Charming Italy fail for any reason within our control to deliver its passengers to their confirmed destination, Charming Italy will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Charming Italy for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi

INSURANCE

1. ASSISTANCE - SERVICES INSURANCE
   • Medical consultation
   • Call for a doctor or ambulance in Italy
   • Recommendation of a specialist doctor
   • The insured's return home
   • Transportation of the corpse up to a maximum amount of € 7.500 per insured
   • Return with a family member
   • Return of the other assured
   • Journey of a family member / Accompanying minors
   • Reentry of a convalescent patient
   • Extension of the stay
   • Urgent dispatch of medicines
   • Interpreter
   • Emergency expenditure cover
   • Advanced return
   • Anticipated bail
   • Recommendation of a lawyer
   • Dispatch of urgent messages
   
   
   
2. MEDICAL EXPENSES REIMBURSEMENT INSURANCE
   If, during the period of duration of the Tour and following sudden illness or accident the insured needs to incur medical/drugs/hospital costs for urgent treatment or which cannot be delayed, Europ Assistance shall provide for their reimbursement on basis of the maximum sum insurable.
   
   MAXIMUM SUM ASSURED: € 3.000,00
   Reimbursement will be made with a fixed and absolute excess per claim and per assured of € 35,00
   
   
3. BAGGAGE AND PERSONAL EFFECTS INSURANCE
   Europ Assistance assure reimbursement of direct and material loss suffered by baggage and personal effects that the assured had with him/her at the start of the Tour, including clothing, caused by: theft, theft with breaking and entering, robbery, bag-snatching, loss, misplacement, deterioration.
   
   MAXIMUM SUM ASSURED: € 500,00
   Detailed information will follow with the documents of travel.

PRIVACY POLICY

PRIVACY POLICY ART. 13 D.LGS. 196/2003

1. Personal data and information provided to us will be collected and used to book all tour, sightseeing, excursions, hotel and any kind of services on the site www.charmingitaly.net
   
   
2. Your personal information is stored in secure database at secure addresses that are suitable to guarantee maximum security, integrity and privacy .We do not pass your information to third parties for marketing purpose
   
   
3. Providing of data for the purposes mentioned at point 1 is compulsory, and their absence means the impossibility to establish and continue the relationship. Moreover, any request of cancellation of any data necessary to perform the obligations provided by contract/s and by law, or rather the refusal to provide said data, cause the impossibility to continue any relationship even with contract/s in force.
   
   
4. Data can be provided to the following subjects:
   1. Person in charge of personal data processing to meet obligations provided either by present and future contract/s effective with you or by law;
   2. Banks and credit institutes for money transfers and banking transactions;
   3. Insurance companies selected by the Management with the sole object of insurance policy;
   4. Natural or legal persons involved in the process for the completion of the booking contract (eg. hotels, company car, tour guides,)
   5. Other subjects that can perform data processing on behalf of the Management.
   
   
   
5. The Management entitled to personal data processing is Charming Italy., based and located in Via G. Garibaldi, 2/a - Montecatini Terme (Italy).
   
   
6. At any time, you can exercise your rights towards the Management entitled to data processing, according to art.7 of the Italian D. LGS. 196/2003, that we entirely report hereunder for your reference:
   
   Art. 7 - Italian Legislative Decree no. 196/2003, Right to accede to personal data and other rights
   
   
   1. The party concerned is entitled to have confirmation of the existence or not of personally-identifiable information and sensitive data, even if not yet processed, and of their communication in a proper and comprehensible form.
      
      
   2. The party concerned is entitled to have information on:
      1. the origin of personal data;
      2. the purposes and conditions of data processing;
      3. the logic used in case of data processing performed by electronic instruments;
      4. the essential elements identifying the Management, the persons in charge and the appointed representative according to art.5, paragraph 2;
      5. the subjects or the subject categories to whom personal data can be notified or that can become acquainted with them as appointed representative in a country and territory or as person in charge;
      
      
      
   3. The party concerned is entitled to obtain:
      1. the updating, the amendment, or rather, when there is an interest, the integration of data;
      2. the cancellation, the conversion into an anonymous form or the restriction of data processed transgressing the law, including those that do not require to be guarded/kept in relation to the purposes for which they have been collected or subsequently processed;
      3. the confirmation that the appointed persons, to whom personal data have been already notified or released, have been acquainted, contents included, with the actions taken under a) and b), excepting the case where to fulfil this obligation would be impossible or involve means clearly too excessive compared with the protected right.
      
      
      
   4. The party concerned is entitle to oppose, completely or in part:
      1. for legitimate reasons, to personal data processing, even if pertaining to collection purposes;
      2. to personal data processing with the object of advertising or direct selling or making market research or commercial information.

Be kindly informed that, according to art. 24 of the Italian Legislative Decree no. 196/2003, no authorization is required for the processing of personal data given to us and necessary to meet obligations provided either by law or present and future contract/s effective with you.

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